These really are extraordinary times.
Events like the COVID-19 pandemic happen so seldom that we are very rarely prepared for them. The Adventure Activities Regulations certainly don't take this sort of event into account. When we read the Regulations or any audit standards, it seems that we need to continue audit activities (recertification, surveillance, etc) as per schedule. There's scope to use ICT- Information & Communication Technology- to avoid having to visit operators onsite. What isn't really considered is the fact that operators can't even conduct activities - so we can't audit them.

Taking this information into account, AdventureMark is working together with WorkSafe and JAS-ANZ to find a solution maintain certification until such time as operators can begin activities again.
Our thinking follows four points:
•           Activities aren’t taking place.
•           People cannot access their offices/places of work.
•          Businesses aren’t receiving any income, making paying compliance costs difficult.
•           Businesses and staff are under a lot of stress, adding audits for activities they cannot provide could exacerbate this.

We hope to hear back from WorkSafe soon to hear if we can maintain certification without the need for suspension or other measures.
We also understand that there is a lot of uncertainty at the moment. This is an uncertain time and we're working hard to keep communication lines open to reach a resolution soon. We will update our operators when there is news.
​Please don't hesitate to contact us if you have any questions at all.

​Loving being at home, treasure the silence and the lack of interaction or are you going completely stir crazy and desire cuddles, laughter and people?
Needing something different at this time will depend on your level of extroversion or introversion.
As leaders, we need to be agile in our support processes and know when to engage with our team and when to leave them in their 'my-sky happy place'.

The HAWK - driven, solo, competitive, low empathy,
doesn't need your approval, drives projects and teams,
essential in times where high energy and focus are
required - introvert.

The PEACOCK - vivacious, happy, funny (particularly in
their own minds), love entertaining, drawing with
brightly coloured pens (on themselves), maintain high
energy for teams however can be a little distracting -
serious extrovert

The DOVE - quiet, kind, peace maker, loves being
around people but not necessarily speaking to them.
Hates conflict and happy to be led - quiet extrovert
who recharges around others

The OWL - process driven, low low low empathy,
technical, routine driven, fantastic at planning and
project management - strong introvert.

W H A T D O Y O U N E E D ?

The HAWK - Thank goodness - I don't have to talk to anyone and those annoying peacocks cannot disturb me - I don't need anyone else at this time, but need you to do what you've been told - quickly.

The PEACOCK - aaaahhh noooo, zoom me, message me, hello hello are you there, someone talk to me, desperately need you to speak to me, regularly, please make a time for us to message and drink coffee or gin together on a screen (quite large screen so you can see me properly)

The DOVE - I hate isolation, I don't know what to do as there are no Hawks to tell me; please don't forget about me. I don't have the courage to zoom you, but would love it if you remembered me and invited me for a coffee zoom call, please, thank you. and sorry for being a nuisance, sorry.

The OWL - the world is in order, we should all work in isolation. I'm about to go down into a rabbit hole and contemplate the end of the world. Constantly considering all things way way outside of my circle of influence and I probably need to be dragged into virtual social interaction so that I don't look up recipes for foxgloves just in case the end of the world is nigh.

SO it's time to nurture - explore the needs of your
team and consider the agility of your response to
your teams mental well-being.

Sally Duxfield
[email protected]

We are very proud to have one of the most experienced adventure auditing teams around the globe. When our Auditors and TE's  are not running audits they are out skiing, climbing, mountaineering kayaking, rafting, biking and are involved in the industry we care so much about. With rafting switching over to the Adventure Activities Regulations, AdventureMark has selected some of the most experienced and qualified rafters in New Zealand to join the auditing team. Having auditors who are also technical experts helps audits run smoothly and you can be assured that your auditor knows what they're talking about. Head over to Our Team to read more about the AdventureMark auditors.

Hopefully by now if you are involved in rafting you will have an idea of the timelines involved in the transition of rafting from Maritime NZ to WorkSafe. 
In September last year, Maritime NZ shared this information:
New regime for regulation of commercial river rafting and what this means for you
• From 1 October 2020, where commercial river rafting is an “adventure activity” it will be subject to the Health and Safety (Adventure Activities) Regulations 2016 and regulated by WorkSafe.
• This change will streamline the regulatory oversight of rafting as an adventure activity. 
• As a result, there will be more flexibility for operators to develop operating procedures that best suit the needs of their business, and of their customers, while still meeting safety requirements. 
• In addition, the standards of ‘good practice’ will be maintained in the new guidelines developed. 

Get ready
• From 1 November 2019 you will need to prepare for registration with WorkSafe.
• Determine whether the Adventure Activities regulations apply to you.
• Get your Adventure Activities Audit done in time to enable you to register with WorkSafe on 1 October 2020.
• You will be able to submit applications to WorkSafe for registration as an adventure activity operator from 1 April 2020. 
• Any certificate of compliance valid and current on 1 November 2019 will continue to be so until 1 October 2020, unless suspended or revoked by the Maritime NZ Director. 

If you have any questions, or would like to discuss how best to prepare for an audit under the Adventure Activities Regulations, please feel free to get in touch with Mike on 021 2929090 or  [email protected]

​Recertification is approaching fast for most operators in 2020. The regulations require that all operators go through a full audit at recertification. This occurs every 3 years. Here are a few tips to help streamline the process, keep costs down and make sure the process goes as smoothly as possible:-

• Plan ahead! Read through your old audit reports and documents and make sure you have updated documents and made any changes required. 

 

• We will require you to fill in a new profile form and sign a new contract. Please contact us at least 6-8 weeks prior to your recertification date to get the ball rolling. We can audit you up to 3 months early so if you would prefer to get the ball rolling earlier... we are ready. We will be sure to contact you well in advance of your certification date, but it pays to be proactive.

 

• Make sure that you are up to speed with the Health and Safety at Work (Adventure Activities) Regulations 2016 and the New safety audit standard.

 

•  If you have made changes to your operation, staff, management, locations you operate, or scope of activities you offer you will need to inform us as soon as possible so we can plan your audit accordingly.

 

• The Safety Audit Standard requires that you engage advice from technical advisors (internal or external). Staff training needs to be up to date, first aid certificates valid and evidence of emergency scenario training will need to be provided.

 

• Don’t Panic!! As long as you follow the Safety Audit Standard, seek advice and plan well ahead to complete the above steps, recertification should be a straightforward process.

 

• If you have any questions at all please do not hesitate to give Mike a call on 021 2929 090 or [email protected]

This Article was published by Support Adventure in 2016. Many of the issues are still being observed in the field on audit.

What the Auditor Saw
Another year, another round of adventure activity safety audits. Or, at least, surveillance audits, to use that creepy auditing term. What did I see? Although operators have improved their safety planning considerably, I often saw review weaknesses – staff monitoring, incident trends, and safety management plan reviews – and some grumpiness too.

Grumpiness
There’s some grumpiness around time and cost, and that’s understandable. However, I did find the grumpiest operators viewing their audit as a compliance exercise rather than a value-added exercise – ‘clipping the ticket’, not an external review of their practices. They were especially grumpy when they had voluntarily worked hard to gain qualifications and received little recognition for their efforts from the audit process. They wanted the focus on leader skills, not on system auditing. They’re right in believing that the leader competence signaled by their qualifications is a key to safety, and I encourage leaders to gain qualifications. It’s a clearer path to determining competence than an internal process, which was often hazy. However, it’s not the whole package. The big picture requires more than competent leaders as the safety audit standard spells out. It requires operators to plan for matters such as hazard ID and management (including drugs and alcohol), staff induction and ongoing training, internal communication, risk disclosure, leadership support, legislation compliance, emergencies, and continual improvement. Operators who had attended workshops tended to understand this better.
​
Staff monitoring
I often saw good induction and training procedures but poor monitoring records. New staff were deemed competent and then assumed to be working to the plan. The best plan on the planet is no use if staff don’t work to it, and often managers just assumed they did. Accident investigations sometimes found otherwise, but that’s a little late. Monitoring isn’t an easy matter for operators whose staff work alone. Sometimes client feedback was cited as evidence, but if clients know enough about safety to usefully comment, maybe they wouldn’t be clients. The cost of observing a leader in the field is real, especially for small businesses, but what is more important than assurance that your plan is live, well, and driving safety? Sometimes peer review works for operators, and that’s acceptable. Assuming it’s formalised and recorded that is, maybe a standard one-pager that focuses on whether each staff member is working to the standard operating procedures.

Incident reviews
The safety audit standard requires operators to review a group of incidents, usually a season or a year’s worth. The idea is that a trend might emerge that wasn’t apparent when incidents were reviewed individually. This was generally well understood but not always well documented. Individually, incidents were usually well recorded and well analysed, although it was often far from clear whether that work resulted in change to the operating procedures. Better records of that process – record, analyse, change – is the next step. Analysing a block of incidents was not so well done. Sometimes I saw collated incidents only – no apparent analysis, no apparent change to procedures. The hard work had been done but the key learnings were not taken, or at least it wasn’t clear that they had. Not that the hard work always included recording and analysing near misses as well as accidents. Recording these free lessons is slowly becoming part of the sector’s culture, but nowhere as frequently as studies indicate they should be. If the operator’s safety culture doesn’t encourage recording near misses, the trend analysis will be short of data. The alternative is to wait for the accident….

Safety management plan reviews
Good plans need regular reviews, ideally involving staff, and certainly taking into account incidents and complaints, and relating performance to objectives. I saw a sector getting better at reviewing, but not always getting better at recording the process and updating plans, including their document control section. It is a requirement of the safety audit standard but the quality of safety management plan reviews remains variable. Conclusion Operators’ safety planning has improved. Numerous workshops, guidance from WorkSafe, and the SupportAdventure website have all played a part, not to mention the sanctions inherent in the regulations. The sector has come a long way in a short time but monitoring and continual improvement is a work in progress for some operators. They are key parts of the big challenge – building a positive safety culture.

Stu Allan coordinates the AdventureMark audit programme. He was a Tourism Industry Aotearoa Project Leader, an NZOIA Board member, and has worked as the Principal Advisor, Adventure Activities, to WorkSafe NZ. 

AdventureMark™ has reluctantly accepted Jamie Simpson’s resignation as General Manager of AdventureMark. Jamie is leaving AdventureMark to focus on his investigation work with Kelvin TOP- SET. He’ll depart at the end of October but will remain available for quite some time should clients need his assistance. Jamie will also work for us as an auditor and as a consultant for the adventure industry and will still be heavily involved in adventure operations.
We’re very fortunate and excited to announce that we have someone of the calibre of Stu Allan to step into the General Manager’s role. Stu has been involved for many years in the adventure industry and is one of the most experienced outdoor safety auditors in the country. Stu has acted as a principal advisor to WorkSafe on setting up the adventure activities certification scheme, and will be on hand to guide clients through the audit process.
Those who’ve worked with Stu really enjoy his pragmatic approach to auditing. Jamie and Stu have been working together very closely over the past few years, and this will ensure a smooth transition for our clients.
We would like to take this opportunity to thank Jamie for all his hard work in not only managing AdventureMark over the last two and half years, but especially for the work he’s done raising its profile and growing the business. AdventureMark now works with over 250 operations and feedback from our operators and the wider outdoors industry has been excellent.

​From 15 October, the contact for AdventureMark will be [email protected] and  0800 394 436
​
Hemi Morete- Managing Director AdventureMark™

Qualifications and Auditing

The Safety Audit Standard for Adventure Activities states that, to verify staff competence, ‘Nationally recognised qualifications should be used where relevant’.
Audit bodies need confidence that operators are working to a high level of safety standards, and qualifications are one way to evidence this. The alternatives are internal assessment and attestation, which can be cumbersome for the operator and less reliable for the auditor.

Qualifications are about individual competency

While some believe that qualifications should exempt operators from the audit process, this doesn’t really hold water. While outdoor qualifications benchmark you against an instructing or guiding standard, it doesn’t necessarily mean you can run a company safely. That is a very different skill set.
A good analogy is a taxi company: you may be a good, confident, licensed driver, but it doesn’t mean you can run a taxi company well.
The audit looks at a huge number of aspects, and staff competency is just one area we look at, even though it’s a very important area. As humans, we make mistakes and need good safety systems in place to back us up. I’ve seen very good instructors working in operations that simply don’t have good systems in place for them to operate safely.

Qualifications do have benefits
When an audit body carries out a site visit, qualifications do give an extra level of confidence. Qualifications have benefits and can save time onsite for the audit team and reduce the audit cost for operators.
If you run an operation with no qualified staff, you’re required to provide evidence that your competence has been verified by a technical advisor*. Your hazard assessment and risk management processes and annual reviews also need to involve a technical advisor. Technical advisors can be internal or external and shouldn’t be confused with the technical experts used by the audit bodies. The latter are independent, impartial, and aren’t allowed to allowed to provide specific advice.
Staff with the right level of nationally recognised qualifications and experience can act as a technical advisor internally. This saves operators the cost of bringing in external advisors or consultants. However, it’s still a good idea to have an external pair of eyes look over your systems because when you’re close to an operation you can miss things.
Qualified staff can also mean that your audit certification will cover a wider geographic scope. The audit body may be more confident in certifying you to operate in wider locations if staff have qualifications, particularly high-level qualifications.
For example, an operation with caving instructors who aren’t qualified may only be certified to operate in one local cave network. A company that uses NZOIA Cave 2 instructors may find that the audit body is happy to certify them for cave networks across New Zealand.

There will be more demand for qualified staff

Overall, qualifications give the audit team an extra level of confidence and should make the audit process smoother. It’s important that qualification bodies work hard with operators to develop qualifications that are relevant to the ever-evolving industry and are widely available across the country. As the industry grows and matures, there will be more and more demand for staff with professional qualifications.

* For the definitions of technical advisor and technical expert, please see the Safety Audit Standard for Adventure Activities 2017
Jamie Simpson is the General Manager of AdventureMark and also works as an investigator and trainer for Kelvin TOP-SET. Jamie  and Stu Allan will be covering this topic, along with other areas of the audit process, at the NZOIA Symposium.
For more information please go to www.adventuremark.co.nz

Many industries use checklists but they are often viewed as a tool for the inexperienced. This is not so. Look at pilots, doctors and construction workers. It is a necessity for safe operations. I can almost guarantee you feel more comfortable knowing that your pilot is following a checklist when you next jump on a plane.
In high hazard industries where expertise is respected it can be difficult to implement something as simple as a checklist. There is a kind of expert audacity that the use of a checklist may be below them. When the World Health Organisation implemented checklists for surgeons they faced huge criticism and kickback. However the mortality rate has dropped significantly globally. Large construction projects simply would not get off the ground without checklists and project management tools. 
Pilots use them all the time even for mundane tasks. They are used especially in emergency situations. It allows the pilots to focus on problem solving.  
They can be very very useful in outdoor adventure operations.
Here are a  few situations checklists may be of use. 

1. Common emergency scenarios
2. Guide unconscious procedures for clients.
3. Safety Briefs
4. Vehicle/Equipment checks
5. Pre departure checks.

 
The sign of a good checklist is one that is simple to use, efficient, and to the point. It acts as a memory aid. It should not slow down your procedures. If you have been involved in an emergency situation in an outdoor setting, you would likely agree that panic almost always sets in. Even with the most experienced instructors. A checklist keeps you on track.
 
I used to encourage all of my guides to have a small laminate of the safety brief in their buoyancy aid pockets. The most experienced guides can forget things. We are human and humans make mistakes.  A simple checklist can help you keep on track.
 
As an adventure business owner it is another tool to ensure that your safety systems are being followed by your team.

Would you want a pilot to fly or surgeon  to operate on you without a checklist?

Jamie Simpson is General Manager of AdventureMark™ and also works globally for Kelvin TOP_SET running major incident investigations around the globe.

Our Lead Auditor and TE for Rock and Abseil Stu Allan has recently returned from a climbing trip in the Arapiles. 

​In April, we made our annual pilgrimage to Arapiles in western Victoria – New Zealand’s best crag they say. Actually, it may be the best crag in the world. Once it was home to the world’s hardest climb, but now the big boys and girls seek out steeper stuff. However, for moderate and low-grade traditional routes (placing your own protection), Arapiles’ multi-pitch climbing is as good as it gets. The quartzite rock is 400 million years old, which explains why the holds tend to stay put.
We camped and climbed with a bunch of other NZers and ventured over to the nearby Grampians too. There we got happy (and a little scared) on yet more stunning routes that just quietly wait for climbers to come by.